Refunds

Refund Policy

Last Updated: April 04, 2025

At Hive To Home Honey, we want every jar to bring you pure delight. If something’s not right with your honey, we’ve got you covered. Here’s how our refund process works:

1. Quality Issues

  • What Qualifies: If your honey arrives damaged, leaking, or doesn’t meet our hive-high standards (e.g., wrong flavor or quality), we’ll make it right.
  • Timeframe: Let us know within 7 days of delivery.
  • How to Request: Email us at info@hivetohomehoney.store with your order number and a quick note or photo of the issue.
  • Resolution: We’ll send a replacement or issue a full refund to your original payment method—your choice. We’ll cover return shipping if it’s our fault.

2. Change of Mind

  • What Qualifies: If you simply decide our honey isn’t your buzz, we’ll accept unopened, unused jars in their original condition.
  • Timeframe: Contact us within 7 days of delivery and return it within 14 days.
  • How to Request: Reach out to info@hivetohomehoney.store with your order number. You’ll cover return shipping costs.
  • Resolution: Once we receive it back, we’ll refund your purchase price (minus shipping fees) within 14 days.

3. How Returns Work

  • Step 1: Contact us first—we’ll give you instructions.
  • Step 2: Ship it back to:
    Hive To Home Honey, Langley, B.C., Canada
  • Step 3: Once we get it, we’ll process your refund to your original payment method within 14 days.

4. Non-Refundable Cases

  • We can’t refund honey that’s been opened (beyond tasting) or damaged after delivery due to mishandling. Perishable goods like honey also can’t be returned past the 7-day window unless it’s a quality issue.

5. Questions?

  • Need help? Buzz us at info@hivetohomehoney.store or check our Terms and Conditions for more details. We’re here to keep your hive happy!

Thanks for choosing Hive To Home Honey—we’re committed to sweetening your day, every jar, every time.